Those publishers and service managers looking for efficient ways of setting up their phone centers, while still providing premium customer service, will be interested in this report released by research firm, Ipsos for Habeas, Inc.. The firm surveyed several consumers and asked them about their preferred way of communicating with businesses. An overwhelming amount said they prefer email over any other form of communication - traditional or web.2.0.

As I say to center managers all the time, your eTeam will not only prove to be very profitable (lower cost per interaction/sale), but it will also answer the communication needs of your customers.

written by Beverly Crandon \\ tags: Call Center, Contact Center, Customer Communications, eCommunications, eTeam, Preferred Methods of Communications